FAQS
Coverage Scope
The site provides replacements for two specific delivery issues: items that arrive in an unacceptable condition and parcels that fail to reach their destination.
Damaged or Faulty Items
A replacement is offered at no extra charge when an order is delivered damaged, broken, or soiled. Contact must be made within a few days of receiving the item to initiate this process.
Lost Shipments
Parcels lost while in transit are also eligible for a replacement.
Address Accuracy
The customer bears full responsibility for supplying correct address details. It accepts no liability for parcels that are lost or misdirected due to inaccurate information provided at checkout.